Wednesday, November 9, 2016

Chapter 15: Managing Mass Communications

Chapter 15: Managing Mass Communications


Events and Experiences
  • Becoming part of a personally relevant moment in consumers' lives through sponsored events and experiences can broaden and deepen a company's or brand's relationship with the target market.
Events Objectives
  • Marketers report a number of reasons to sponsor events:
    1. To identify with a particular target market or lifestyle
    2. To increase salience of company or product name
    3. To create or reinforce perceptions of key brand image associations
    4. To enhance corporate image
    5. To create experiences and evoke feelings
    6. To express commitment to the community or on social issues
    7. To entertain key clients or reward key employees
    8. To permit merchandising or promotional opportunities
Major Sponsorship Decisions
  • Making sponsorships successful requires choosing the appropriate events, designing the optimal sponsorship program, and measuring the effects of sponsorship.
    • Choosing event opportunities
      • The event must meet the brand's marketing objectives and communicate strategy
      • Match the target market
      • Have sufficient awareness and favorable attributions
      • Possess the desire image
      • Be able to create the desired effects
    • Designing sponsorship programs
      • Many marketers believe the marketing program accompanying an event sponsorship ultimately determines success.
      • Event creation- a particularly important skill in publicizing fund-raising drives for nonprofit organization.
    • Measuring sponsorship activities
      • Suppy-side- method for measuring an event's success assesses media coverage .
        • provides quantifiable measures, equating media coverage with advertising exposure ignores the content of the respective communications.
      • demand-side- method identifies the sponsorship's effect on consumers' brand knowledge
Creating Experiences
  • Experiential marketing- not only communicates features and benefits but also connects a product or service with unique and interesting experiences.
Public Relations
  • Not only must the company relate constructively to customers, suppliers, and dealers, it must also relate to a large number of interested public.
    • Public- any group that has an actual or potential interest in or impact on a company's ability to achieve its objectives.
    • Public Relations (PR)- includes a variety of programs to promote or protect a company's image or individual products.
    • PR departments perform the following five functions:
      1. Press relations- Presenting news and information about the organization in the most positive light.
      2. Product publicity- Sponsoring efforts to publicize specific products
      3. Corporate communications- Promoting understanding of the organization through internal and external communications.
      4. Lobbying- Dealing with legislators and government officials to promote or defeat legislation and regulation.
      5. Counseling- Advising management about public issues as well as company positions and image during good times and bad
  • Marketing Public Relations (MPR)to support corporate or product promotion and image making.
    • Publicity- the task of securing editorial space as apposed to paid space in print and broadcast media to promote or hype a product, service, idea, place, person, or organization.
    • MPR goes beyond simple publicity and plays an important role in the following tasks:
      • Launching new products
      • Repositioning mature products
      • Building interest in a product category
      • Influencing specific target groups
      • Defending products that have encountered public problems
      • Building the corporate image in a way that reflects favorably on its products.
  • Major Decisions in Marketing PR
    • Management must establish the marketing objectives, choose the PR messages and vehicles, implement the plan, and evaluate the results.
    • Awareness- placing stories in the media to bring attention to a product, service, person, organization, or idea.
    • Credibility- communicating the message in an editorial context.
    • Enthusiasm- with stories about a new product before launch.
    • Promotion cost- MPR costs less than direct-mail and media advertising.
    • A better measure is:
      • change in product awareness
      • comprehension
      • attitude

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